Fyansford Hotel's commitment to responsible gambling

YourPlay Logo NoTag

Fyansford Hotel is committed to providing the highest standards of customer care and responsible gambling.  Our Responsible Gambling Code of Conduct describes how we do this.

Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances.  It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.

Whilst an individual's decision to partake in gaming is a personal choice, it is our responsibility to inform our customers about our gaming facilities and promote the services and support available to them should they seek help for problems associated with gambling.  

Gambling may be a problem if you are:

  • Spending more money and time on gambling than intended
  • Hiding your gambling from other people
  • Borrowing money to pay for living expenses e.g. phone bill, groceries, petrol
  • Losing interest in other activities
  • Finding work or your role as a parent is affected 
  • Lying about your gambling
  • Not going to work or home as often

*Content courtesy of www.problemgambling.vic.gov.au (A Victorian Government Initiative)

Gamblers and their families or friends can find gambling support services and self-exclusion programs and the State Government’s problem gambling support website www.problemgambling.vic.gov.au

For further information regarding responsible gambling and other initiatives, gamblers and their families or friends can access the Commonwealth Government’s website ‘Money Smart’ www.moneysmart.gov.au

For immediate help 24 hours a day, 7 days a week contact Gambler's Help on 1800 858 858

Visit www.gamblinghelponline.org.au for live counselling, online support and self-help tools.

Please use the materials below for reference.

Victoria Self Exclusion Program

Responsible Gambling Code of Conduct English

Responsible Gambling Code of Conduct Arabic

Responsible Gambling Code of Conduct Chinese

Responsible Gambling Code of Conduct Greek

Responsible Gambling Code of Conduct Italian

Responsible Gambling Code of Conduct Spanish

Responsible Gambling Code of Conduct Turkish

Responsible Gambling Code of Conduct Vietnamese

Call the YourPlay Help Desk 1300 838 031, 10am–6pm (AEST) every day, including public holidays. www.yourplay.com.au

“YourPlay gives you the power to track how much money and time you are spending as you play. You can also use YourPlay to set limits on the money and time you spend on gaming machines and to see your playing history online at any time.

YourPlay can be added to your loyalty membership card and used on any gaming machine in Victoria. You can register for YourPlay at yourplay.com.au or ask a staff member for assistance in venue.”